Henceforth, Facebook will give more explanations to users whose posts have been removed before putting them in “Facebook jail”, as announced by the parent company of the social network, Meta.
The “Facebook Jail”a term coined by the users themselves and used in other social networks, refers to the suspension or prohibition of publishing on controversial topics or violating the rules of the platform created by Mark Zuckerberg.
Following recommendations put forward by the Meta Supervisory Board (an independent advisory body that was founded in 2019), Facebook will now explain to users multiple times why it removed a post of theirs before considering tougher penalties, such as account suspension or inability to repost.
The objective is prevent users from making the same mistake over and over again inadvertently. In contrast, with the previous system, a single failure could lead to the suspension of the account with little to no explanation.
“Our research has revealed that about 80% of users with a low number of strikes [o avisos] does not violate our policies again within 60 days,” says Monika Bickert, Vice President of Content Policy. “This means that most people respond well to a warning and explanation, as they don’t want to break our rules.”
The new policy will allow up to 7 soft warnings before imposing more serious sanctions on the user. Bickert says this system will prevent relatively innocent messages from immediately leading to 30-day posting bans, something the Supervisory Board says has unfairly hurt many users.
While much of this new system will primarily affect those users who inadvertently break the rules, Facebook has also addressed how they will deal with violations they deem serious or very serious.
Posts that include content like “terrorism, child exploitation, human traffickingpromotion of suicide, sexual exploitation, sale of non-medical drugs or promotion of dangerous people and organizations” will continue to suffer harsh penalties, including suspension or blocking of the account in question.
The Meta Supervisory Board has indicated that it welcomes the changes announced by the company, but has noted that it continues to believe that Facebook can do even more to improve its policies.
According to this body, there may be activists and journalists who see wrongly affected by sanctions more serious when discussing sensitive issues without any kind of explanation from Facebook.
“That is why the Supervisory Board has requested greater transparency about ‘severe notices’ and will continue to do so,” reads the agency’s statement. “The Board also believes that users should be able to explain the context of their post when appealing to Meta, and that context should be taken into account by content reviewers whenever possible.”