TechnologyTesla ignores customer complaints about Autopilot, according to a report

Tesla ignores customer complaints about Autopilot, according to a report

Tesla ignores customer complaints about Autopilot, according to a report

Problems related to Tesla’s Autopilot system. To the multiple accusations that surround this technology, such as unjustified braking, now there is an anonymous report that accuses the company of ignoring problems when reported by users.

As reported handelsblattwhich has contrasted the data with the Fraunhofer Institute for Secure Information Technology, Tesla has a tendency to ignore customers who complain about dangerous Autopilot failures while the company covers its own back.

This medium received, anonymously, 23,000 internal files of the company’s IT system. According to what is collected, these files group more than 2,400 claims for auto-acceleration and more than 1,500 problems with the braking function, including 139 cases of involuntary emergency braking and 383 reports of phantom stops due to false collision warnings.

“The number of collisions exceeds 1,000. The table of incidents related to driver assistance systems, in which customers have expressed safety concerns, has more than 3,000 entries,” these reports can be read.

The first complaints that are collected are from 2015, while the last ones were registered in March 2022. During this period, Tesla delivered about 2.6 million vehicles with Autopilot software.

This video shows an 8-car pileup after a Tesla allegedly using autonomous driving stopped in a highway tunnel

Although the majority of complaints about Autopilot malfunctions come from the US, since it is in this country where more accidents occur, there are also other writings from Europe and Asia, especially from German drivers who have a Tesla.

The American and European clients themselves who have filed these complaints have spoken with the German media and have confirmed that they do not find help from Tesla, rather the company was just looking to cover its own back.

“How did the company deal with complaints? The Tesla files provide information on this as well. The files show that employees have precise guidelines for communicating with customers. The top priority is obviously: offer the smallest possible attack surface“, it reads in the papers on Tesla’s policy.

In addition, they add that there are a number of bullet points for “technical review. Employees who enter this review into the system regularly make it clear that the report is for internal use only. Each entry also contains a note in bold stating that the information, if any, can only be transmitted verbally to the customer“.

Tesla also reminded its employees that these reports could not be distributed or forwarded by any means, nor could the data of the vehicle in question be shared without consent. “If, despite the advice, the intervention of a lawyer cannot be avoided, this must be recorded,” they emphasize.

Given this lack of help from Tesla, and seeing that the problems with the Autopilot system did not stop growing, many decided to sell their cars. However, others tried to return the car to the manufacturer, claiming that they did not want to burden their conscience with selling the car to an innocent person.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest Posts

Read More
More